Cache of job #13968705

Job Title

Customer Service & Administrator

Employer

Matrix Recruitment

Location

Westmeath, Laois, Offaly

Description

What you need to know. You will work as a Customer Service & Administrator for our client, a highly successful manufacturing company in Co. Offaly . As the Customer Service & Administrator you will provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This job is a 12 month fixed term contract with a view to permanency. Your new job. Key duties & responsibilities: Managing a high volume of incoming calls and customer service inquiries while essentially processing applications. Identifying and assessing customers’ needs to achieve satisfaction. Entering customer information, orders and schedules on the MRP system. Handle complaints, provide appropriate solutions and alternatives within the time limits. Follow up to ensure resolution of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Build sustainable relationships and trust with customer accounts through open and interactive communication. What are we looking for? 3rd Level Qualification in Business or related discipline. Excellent background in an administration or office management environment. Strong phone contact handling skills and active listening. Excellent verbal and written communication and presentation skills. Ability to multi-task, prioritise, and manage time effectively. Have the capability to deal with and solve problems and issues in the correct manner. Apply for this job now or get in touch with your Áine on 090 6490485. By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and consent. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position. In the interest of protecting your data and informing you of your rights we will notify you should we retain your information by issuing an acknowledgement email and a request for consent where not already expressly given. We Value Your Trust. This job originally appeared on RecruitIreland.com.

Date Added

12 days ago

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